★ ★ ★ ★ ★★ ★ ★ ★ ★
November 29, 2022
WOULD GIVE 0 IF I COULD
READ ALL 1 STAR REVIEWS, THEY ARE ACCURATE!! Where do I begin? Been living here for 2 years and have been screwed over left and right. Management sucks, maintenance refuses to work, charged for things I do not have. $50 for a rental washer/dryer for a year that was never here, was continously told that they were waiting on a part, at one point was recommended I buy it myself from management, when I finally gave up waiting and requested it be removed from rent it took them 7 months. Kitchen sink has low water pressure, maintenance came out and told my husband they needed to grab a part and they'd be back, instead closed the request, opened a new one and they said they needed to order the part, 2 weeks later closed the request saying they replaced the faucet, guess what? They didn't come back and I still have low water pressure. These apartments have changed hands more times than I can count, one time they shut off the portal with no notice 2 days before rent, I was currently underway, I attempted emailing and calling the office but received no response. I pulled in on the 12th with an eviction notice on the door for the 14th, found out later they changed their website, phone number, and email. Please stay away from these apartments, being close to base is not worth all of this crap they pull.
Property Manager Responded: Our sincerest apologies for this inconvenience. It's important that we always provide excellent customer service, and we regret that this was your experience. We will do everything that we can to turn your experience around and ensure that you are more than happy going forward. Our team has reached out to you, and we would love to schedule an appointment for you to tour the community. At your convenience, please give us a call. Thank you kindly - The team Reserves at Tidewater.
November 30, 2022